Privacy Policy
cczz is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026How cczz Protects Your Data
A quick overview of our core privacy commitments. The full legal details follow below.
Encrypted Data Storage
All personal data stored by cczz — including account credentials, identity documents, and payment information — is protected using industry-standard encryption. Your data is never stored in plain text and access is restricted to authorised personnel only.
No Selling of Personal Data
cczz does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes described in this Privacy Policy and to comply with applicable regulatory obligations.
Your Rights Over Your Data
As a cczz account holder, you have the right to access, correct, update, and request deletion of your personal data. You can exercise these rights at any time by contacting our support team. cczz will respond to all data rights requests within a reasonable timeframe.
PAGCOR Compliance
As a PAGCOR-regulated platform, cczz is subject to data handling requirements under Philippine gaming regulations. Our data practices are designed to meet or exceed all applicable requirements set by PAGCOR and the Data Privacy Act of the Philippines (Republic Act 10173).
Secure Payment Data
Payment details processed through GCash, PayMaya, BPI, BDO, and Metrobank are handled by the respective payment providers in compliance with their own security standards. cczz does not store full card or banking credentials on our own servers.
Marketing Opt-Out
You can opt out of promotional communications from cczz at any time — via account settings or by contacting our support team. Opting out of marketing does not affect transactional notifications such as deposit confirmations, withdrawal updates, or security alerts.
Introduction
cczz ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at cczz.im, providing Filipino players with access to slots, live casino, sports betting, bingo, sabong, virtual casino, and related gaming services.
This Privacy Policy describes how cczz collects, uses, stores, shares, and protects personal information in connection with your use of the cczz platform. It also describes your rights in relation to your personal data and how you may exercise those rights.
This Privacy Policy is issued in compliance with the Data Privacy Act of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances from the National Privacy Commission (NPC) of the Philippines. It is to be read alongside our Terms & Conditions, which govern your use of the cczz platform as a whole.
By registering for or continuing to use a cczz account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should cease use of the platform and contact us to close your account.
Data We Collect
cczz collects personal data from you directly, automatically through your use of the platform, and in some cases from third-party sources such as payment providers and identity verification services. The categories of data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Provided by you at registration or KYC verification |
| Contact Data | Email address, mobile number, residential address (city/province) | Provided by you at registration or account update |
| Financial Data | GCash number, PayMaya number, bank account name/number (BPI, BDO, Metrobank), transaction history | Provided by you when making deposits or withdrawals |
| Gaming Data | Wager history, game sessions, win/loss records, bonus usage, betting patterns | Generated automatically through platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Collected automatically via cookies and server logs |
| Communications Data | Support chat logs, emails sent to cczz, feedback submissions | Provided by you when contacting us |
| Verification Data | Copies of government-issued ID, selfies, proof of address documents | Provided by you during KYC/AML verification processes |
cczz does not intentionally collect sensitive personal data beyond what is strictly required for identity verification, regulatory compliance, and responsible gaming purposes. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless this is incidentally disclosed during a responsible gaming assessment.
How We Use Your Data
cczz uses personal data collected from you for the following purposes:
- Account Management: To create, verify, maintain, and administer your cczz account, including processing deposits, withdrawals, and bet settlements;
- Identity Verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and anti-money laundering obligations;
- Regulatory Compliance: To fulfil obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and prohibited conduct as defined in our Terms & Conditions;
- Responsible Gaming: To monitor gaming behaviour and identify indicators of problem gambling, and to administer self-exclusion, deposit limits, and other player protection tools;
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels;
- Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of the cczz platform;
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your marketing preferences and applicable opt-out rights;
- Legal Proceedings: To establish, exercise, or defend legal claims in the event of a dispute between you and cczz.
Legal Basis for Processing
Under the Data Privacy Act of the Philippines (RA 10173), cczz relies on the following legal bases when processing your personal data:
- Contractual Necessity: Processing is necessary to perform the contract between you and cczz — specifically, to operate your account, process transactions, and deliver gaming services;
- Legal Obligation: Processing is required for cczz to comply with obligations under PAGCOR regulations, AMLA, and other applicable Philippine law;
- Legitimate Interests: Processing is necessary for the legitimate interests of cczz, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your privacy rights;
- Consent: For marketing communications and certain optional data uses, we rely on your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
Data Sharing & Disclosure
cczz does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and for the purposes described in this Privacy Policy:
Regulatory Authorities
cczz may be legally required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government bodies in response to lawful requests, court orders, or as part of mandatory reporting obligations under Philippine law.
Payment Processors
To process your deposits and withdrawals, cczz shares relevant financial and identity data with payment service providers including GCash, PayMaya, BPI, BDO, and Metrobank. These providers process your payment data in accordance with their own privacy policies and applicable regulations.
Identity Verification Providers
For KYC and age verification purposes, cczz may share identity documents and personal information with third-party identity verification service providers. These providers are contractually bound to process your data only for verification purposes and in compliance with applicable data protection laws.
Technology & Infrastructure Providers
cczz works with technology service providers (including cloud hosting, platform software, and analytics vendors) who may process personal data on our behalf as data processors. All such providers are subject to data processing agreements that restrict their use of your data.
Game Content Providers
Some games available on cczz are provided by third-party game studios. Certain technical and gaming data may be shared with these providers to facilitate game delivery, RNG certification, and fair play verification. Game providers do not receive personal identity information beyond what is technically necessary.
Cookies & Tracking Technologies
cczz uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage patterns. The types of cookies we use include:
- Essential Cookies: Required for the platform to function correctly — including maintaining your login session, security tokens, and basic platform navigation. These cannot be disabled without affecting platform functionality;
- Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations;
- Analytical Cookies: Used to collect aggregated, anonymised data about how users interact with the cczz platform, helping us identify issues and improve the experience;
- Security Cookies: Used to detect fraudulent activity, identify suspicious login attempts, and enforce platform security measures.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the cczz platform, but may affect certain personalisation features. cczz does not use third-party advertising cookies or cross-site tracking cookies.
Data Retention
cczz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In particular:
- Active Account Data: Retained for the duration of your account's active status plus a minimum period thereafter as required by PAGCOR regulations;
- KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
- Transaction Records: Retained for a minimum of five (5) years as required under applicable financial regulations;
- Support Communications: Retained for up to three (3) years from the date of the communication, or longer where relevant to an ongoing dispute or legal proceeding;
- Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of the consent given.
Where data is no longer required for any lawful purpose, cczz will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.
Your Data Rights
Under the Data Privacy Act of the Philippines (RA 10173), you have the following rights in relation to your personal data held by cczz:
Right to Access
You have the right to request a copy of the personal data cczz holds about you, along with information about how it is being used and with whom it has been shared.
Right to Correction
You have the right to request that inaccurate or incomplete personal data held by cczz be corrected or updated without undue delay.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data where cczz relies on legitimate interests as its legal basis, and to object to direct marketing at any time.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another data controller where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact cczz at [email protected] with the subject line "Data Rights Request" and a description of your request. cczz will respond within thirty (30) days of receiving a verifiable request. We may require proof of identity before processing your request to prevent unauthorised disclosure.
If you believe your data rights have not been adequately addressed, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
Children & Minors
If cczz discovers or is notified that an individual under the age of 21 has registered an account or provided personal data on the platform, we will immediately suspend the account, delete the personal data collected, and take appropriate steps to prevent further access.
If you are a parent or guardian and believe that a person under 21 may have accessed the cczz platform or provided their personal information without authorisation, please contact us immediately at [email protected].
Data Security
cczz implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
- Encryption of data in transit using TLS/SSL protocols;
- Encryption of sensitive data at rest using industry-standard algorithms;
- Access controls limiting personal data access to authorised personnel on a need-to-know basis;
- Regular security assessments and penetration testing of the platform infrastructure;
- Multi-factor authentication requirements for administrative access to data systems;
- Monitoring and logging of access to systems that process personal data;
- Staff training on data privacy obligations and security best practices.
While cczz takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, cczz will notify affected users and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of the Philippines.
You are responsible for maintaining the security of your own account credentials. Do not share your cczz password with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
International Data Transfers
cczz primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or game content delivery — cczz ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of the Philippines.
Such safeguards may include contractual clauses that bind the recipient to data protection standards equivalent to those applicable in the Philippines, or reliance on the recipient's adherence to recognised international data protection frameworks. cczz will not transfer personal data internationally in a manner that would materially reduce the protections afforded to you under Philippine law.
Changes to This Privacy Policy
cczz may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification upon login.
We encourage you to review this Privacy Policy periodically to stay informed about how cczz is protecting your personal data. Your continued use of the cczz platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting [email protected].
Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cczz handles your personal data, you may contact us using the details below. All privacy-related correspondence must be in English.
cczz Data Privacy Team
Email: [email protected] (Subject line: "Privacy Enquiry" or "Data Rights Request")
Platform: cczz.im | Regulated by PAGCOR | Philippines
Response time: Within 30 days of receiving a verifiable request
In accordance with the Data Privacy Act of the Philippines, cczz has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with data privacy obligations. Requests directed to the DPO should be sent to the email address above with the subject line "Attention: Data Protection Officer."
For unresolved privacy concerns, you also have the right to file a complaint with the National Privacy Commission of the Philippines. Details are available at the NPC's official website.
Play on a Platform That Respects Your Privacy
Your data stays yours. Join cczz and enjoy slots, live casino, bingo, and more on a PAGCOR-regulated platform built for Filipino players. 21+ only. Play responsibly.
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